Standard delivery is sent by Royal Mail and will usually be received within 3-5 working days
Next day delivery is guarenteed if your order is placed before 12pm Monday to Thursday. Orders placed after this time and between Friday to Sunday cannot be guarenteed next day delivery. Please note all next day deliveres require a signature or will be taken to your nearest sorting office.
Please Note, if we receive any bulk orders for overseas this may incur more postage to be paid. We will contact the customer to arrange additional payment if the weight of the order is in excess of the postage limit.
Items requiring special postage may be charged at a higher postage rate.
When ordering merchandise you will receive an e-mail confirmation when your order is ready to be collected. When you collect your order we require a copy of your order confirmation, ready for collection e-mail or ready for collection text. Collections can be made on the following days/times -
Saturday (non matchday) 9-4
Saturday (matchday) 9-kick off
Orders not collected within 7 working days will be returned and a full refund given.
The club offers refunds on merchandise, deemed to be defective, purchased in its official retail outlets in accordance with its legal obligations.
Merchandise returned for other reasons will receive a full refund if:-
a) Returned within 28 days of purchase
b) Returned with a valid receipt
c) Returned unused and in re-saleable condition
In the event that a customer is unable to provide a receipt, the Club will exchange the item or provide vouchers to the current retail value (vouchers cannot later be exchanged for cash).
Please returns items to:
Once an item of clothing has been personalised with printing unfortunately we are unable to offer a refund or exchange on the product.
Please note as of 26/7/13 we will not be able to print football league patches on any junior shirts, or adult size shirts intended to be worn by persons under the age of 18. This is due to the football league's sponsorship with Sky Bet and the laws surrounding advertising any form of gambling on junior articles of clothing. By opting to have patches on the shirt you have agreed the shirt is only inteded to be worn by persons over the age of 18.
All promotions and offers are subject to availability. Only one promotion/offer can be used in conjunction with each order.
Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website. We will place out of stock items on back order and it will follow as soon as possible on a separate delivery. Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks the club will contact the customer to check with whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.