Returns and Exchanges

Returns & Refunds

The club offers refunds on merchandise, deemed to be defective, purchased in its official retail outlets in accordance with its legal obligations.

Merchandise returned for other reasons will receive a full refund if:-

a) Returned within 28 days of purchase
b) Returned with a valid receipt
c) Returned unused and in re-saleable condition

*Shirt Printing: Once a shirt has been personalised with printing unfortunately we are unable to offer a refund or exchange the product. 

In the event that a customer is unable to provide a receipt, the Club will exchange the item or provide vouchers to the current retail value (vouchers cannot later be exchanged for cash).

Please returns items to:
Blades Superstore
Bramall Lane
Sheffield
S2 4SU

How do I return or exchange an item?

To return or exchange an item simply complete the form on the back of your invoice with your reason for return or exchange.  Then post the item back to us using the address label provided on the front of the invoice.  The address label reads: Sheffield United Football Club, SUFC Direct, Bramall Lane, Sheffield, S2 4SU.  If you are exchanging a product we will then send out a replacement once the original has been delivered back to us.

What should I do if an item is broken or faulty?

Firstly you should inform the team at SUFC Direct by emailing them at mailorder@sufc.co.uk. Then complete the form on the back of your invoice and post the item back to us using the address label provided on the front of the invoice.  The address label reads: Sheffield United Football Club, SUFC Direct, Bramall Lane, Sheffield, S2 4SU.  Once we have received the item we will send out a replacement and riemburse the postage costs.