SUFC Direct

FAQs

What are the UK delivery options and costs?

  • We have two types of delivery, standard delivery and next day deliveryStandard delivery is charged at £4.00 for the first item and £6.00 for 2 or more items.  Orders over £100 get UK standard delivery free (Not valid in conjunction with any other offer).  Next day delivery is charged at £10.00.

Do you do overseas delivery and what are the costs?

  • Delivery to European countries is charged at £10.00 for the first item and £12.00 for 2 or more items.  Delivery to the rest of the word is charged at £15.00 for the first item and £20.00 for 2 or more items.

How long will delivery take?

  • Standard delivery can take from 3 - 5 working days.  Next day delivery is guarenteed if your order is placed before 12pm Monday to Thursday. Orders placed after this time and between Friday to Sunday cannot be guarenteed next day delivery.

Which credit/debit cards do you accept?

We accept

  • Mastercard
  • Visa
  • Maestro
  • Solo
  • Electron
  • Visa Debit
  • EDC/Maestro

When will my credit/debit card be charged?

  • Payment will not be taken until goods are being packed for delivery.  Pre-order items will also not be charged for until your goods are being packed for delivery.

What do I do if my transaction won't go through at checkout?

  • When entering your card details please ensure the cardholder address matches the billing address otherwise the transaction will not be able to be completed. 
  • To ensure complete security when you shop online with SUFC Direct we now operate 3D Secure - a debit and credit card authentication process in partnership with your card issuer.  If you have previously purchased online using 3D Secure, simply enter your 3D Secure password to complete your purchase.  If this is the first time you have used 3D Secure payment online, you will be asked to complete a few simple questions to complete your registration and your purchase.  Once your details have been verified, your order will be completed and you will return to the confirmation page on the SUFC Direct website.
  • If you are still having problems contact the team at SUFC Direct by e-mailing them at mailorder@sufcdirect.co.uk

Can I place an order over the telephone?

  • Orders can be placed over the telephone by contacting the superstore on 0871 6632489.  The superstore is open from 9am - 5pm Monday - Friday and 9am - 4pm Saturday.  For match days opening times are as follows: Monday - Friday evening match, 9am - Kick Off + 1/2 hour after the match, Saturday, 9am - 3pm + 1/2 hour after the match.

How do I return or exchange an item?

  • To return or exchange an item simply complete the form on the back of your invoice with your reason for return or exchange.  Then post the item back to us using the address label provided on the front of the invoice.  The address label reads: Sheffield United Football Club, SUFC Direct, Bramall Lane, Sheffield, S2 4SU.  If you are exchanging a product we will then send out a replacement once the original has been delivered back to us.

What should I do if an item is broken or faulty?

  • Firstly you should inform the team at SUFC Direct by emailing them at mailorder@sufc.co.uk. Then complete the form on the back of your invoice and post the item back to us using the address label provided on the front of the invoice.  The address label reads: Sheffield United Football Club, SUFC Direct, Bramall Lane, Sheffield, S2 4SU.  Once we have received the item we will send out a replacement and riemburse the postage costs.

How do I use search?

  • Simply type a relevant word for the product you are searching in the product search box located in the top right corner of the screen.  The website will then show all products related to the search word you have entered.

Sheffield United now have an all new shopping experience with the latest products from Bramall lane.

We provide a wide choice of official Macron replica kit, Training wear, fashion, gifts & souvenirs, exclusively available direct from your store

Our new site offers you simpler shopping with additional features such as refine search to help you find what your looking for and our zoom viewer gets you closer to the product, so you can see exactly what you are buying, it's all a part of the new look Sheffield United online shop.

Sufc Direct offers you hassle free shopping at the click of a button, it's easy, it's fast, it's secure and it's 24/7. We offer a global delivery service too so wherever you are in the world, we'll make sure you can support your club with products delivered direct to your door.

CONTACT US

Sheffield United Football Club Limited
Bramall Lane
Sheffield